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QUESTIONS
General & Design
  1. Why should I have a website for my company?
  2. What is web hosting and why do I need one for my website?
  3. I need someone to redesign my current website, will do you do that?
  4. How long does it usually take for you to build a website?
  5. What is a domain name?
  6. I have a special designing project, can you do this?
  7. Do you have a referral or affiliate program?
  8. What are the recommendations for surfing your website?
  9. When I register a free domain name, do I own this domain?
  10. Where can I see a portfolio of some work you have done?
Web Hosting
  1. What is web hosting?
  2. Will I need web hosting?
  3. How long does it take for my hosting account to be setup?
  4. What should I set my domain name servers to point to?
  5. What hosting plans do you offer?
  6. What type of operating system will I be hosted on?
  7. What is considered SPAM and why is it forbidden?
  8. What kind of control panel does each hosting account come with?
  9. Can you customize a hosting plan?
  10. I want to move my domain name to you, what is the procedure?
  11. Do you offer ASP?
  12. Will my website ever go down?
  13. How will I setup domain names within my account?
  14. How do I upgrade or downgrade from one hosting plan to another?
  15. How do I do this, --------------, in my control panel?
  16. Do you provide SMTP mail support?
  17. Do you allow adult content?
  18. Do sub-domains cost extra to setup?
  19. Can you provide me with more information on your network and datacenters?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ANSWERS

General & Design

  1. Why should I have a website for my company?
    More and more people are using the internet as their number one source of detailed information, sales, job opportunities, and products. With such a huge audience, it is to your companies benefit to begin thinking about a website. A website is known to increase sales and exposure.
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  2. What is web hosting and why do I need one for my website?
    There are 2 primary things that you need to get your identity established on the internet. You need a domain name and web host. Your domain name (IE: company.com) will be directed to your web host (through name servers). A web host will basically hold your website on the internet. You will be renting space off of our servers so that you have a home on the web. It is basically like it sounds, a internet/web host.
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  3. I need someone to redesign my current website, will do you do that?
    Of course! Please fill out a free price quote form and someone will contact you.
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  4. How long does it usually take for you to build a website?
    On average, it takes about 1 to 2 weeks to build a complete website. However, it may take less or more time depending on the size of the project.
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  5. What is a domain name?
    A domain name is your identity on the web. An example domain name would be; www.mycompany.com.
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  6. I have a special designing project, can you do this?
    More than likely! Please fill out for a free price quote or contact us for more information.
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  7. Do you have a referral or affiliate program?
    We do not have a automated affiliate program setup. However, if you have many business contacts and wish to set something up, we would be more than happy to talk. Please call 07751 620901.
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  8. What are the recommendations for surfing your website?
    We recommend that you surf with a high speed modem, 800x600 resolution, and maximum number of colors. We also recommend that you browse with Microsoft Internet Explorer 5+ and keep JavaScript enabled and also enabling access to highly secure websites.
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  9. When I register a free domain name, do I own this domain?
    Yes, you are the owner of the domain name that is registered for free. You may modify or transfer this domain when required.
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  10. Where can I see a portfolio of some work you have done?
    Please click the PORTFOLIO link under the web design page.
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Web Hosting
  1. What is web hosting?
    Web hosting gives you the facility to publish your web pages onto the internet, and allow visitors to access your site from a domain name such as yourdomain.com. We also provide (UNLIMITED) email service, so you can accept email at your domain name and collect it from an email program such as Microsoft Outlook Express.
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  2. Will I need web hosting?
    Yes, only if you intend on having a domain name (IE: yourdomain.com) and publishing web pages to it for the world to view.
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  3. How long does it take for my hosting account to be setup?
    Your hosting account will be setup instantly and will be resolved and ready to use within 24 hours. *Pending the status of the domain name servers.
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  4. What should I set my domain name servers to point to?
    This information should have been sent to you upon activation. If not, please call us at 07751 620901.
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  5. What hosting plans do you offer?
    We currently offer differnt hosting plans for commertial, student or web diesigner customers. You can see them in our hosting page.
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  6. What type of operating system will I be hosted on?
    RedHat Linux, Free FSB andr Windows 2000 Advance Server.
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  7. What is considered SPAM and why is it forbidden?
    SPAM is any unsolicited email. If you are going to send email to potential customers you should sign up for an 'opt-in' email list. These are lists of email addresses for people who ask to be emailed to on a specific topic, and it states that they signed up to be on that list at the beginning of the email. The action of mass mailing can slow down servers and suck up tremendous bandwidth. This action is completely forbidden on the HostSP web servers.
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  8. What kind of control panel does each hosting account come with?
    Depending on your hosting plan your account will come with different control panel software. All are state-of-the-art control panels with many unique and powerful tools to manage your website.
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  9. Can you customize a hosting plan?
    Sure we can! We would love to mold a plan for your special needs, call 07751 620901 or contact us.
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  10. I want to move my domain name to you, what is the procedure?
    After purchasing a web hosting plan, visit the website where you registered the domain name and look into changing the name servers. If you have questions regarding how to change your name servers, please contact your domain registrar's support team.
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  11. Do you offer ASP?
    Yes , HostSP currently does not offer ASP to our Windows based clients. Apache ASP is offered on same UNIX plans but it is not supported.
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  12. Will my website ever go down?
    Possibly. Not one web host can truly guarantee a 100% uptime rate. However, HostSP does guarantee that your website will be up 99.5% of the time.
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  13. How will I setup domain names within my account?
    If you order designer plans with control panel, you could be given the option to setup X amount of domain names within your account . If you order a designer plan - You will receive a control panel in which you can automatically setup domain names within your account and also setup hosting plans for each. This is a great tool that almost no other host provides their customers! for other other plans - These domain names will be setup within 24 hours of inquire . You can limit quotas on bandwidth & disk space but they are not automatically setup.
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  14. How do I upgrade or downgrade from one hosting plan to another?
    You will need to call us and someone will assist you in doing so - 07751 620901. There is no extra charge.
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  15. How do I do this, --------------, in my control panel?
    Please refer to the help feature while logged into the control panel. If you still need assistance, please contact us.
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  16. Do you provide SMTP mail support?
    Yes. Your SMTP mail server will be mail.YOURNAME.com. Support will be given only for Gold and Pro
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  17. Do you allow adult content?
    No.
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  18. Do sub-domains cost extra to setup?
    Depending on the hosting plan. You can automatically set these up within your control panel.
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  19. Can you provide me with more information on your network and datacenters?
    Yes, depending on your hosting plan, it will be available within your control panel.
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